In a revealing conversation, Intercom co-founder Des Traynor details the company's dramatic reinvention, including a lightning-fast pivot to AI that reshaped its product and business model, offering a blueprint for navigating the new tech landscape.
“I think at the core of every great business, every great SaaS business but in the future AI business is something that they're just truly world class at.”
- Des Traynor, Cofounder of Intercom
Join Intercom co-founder Des Traynor for a candid chat on their dramatic shift to an AI-first company. Discover the secrets behind Finn's explosive growth, the challenges of selling AI, and why most product marketing misses the mark. This is a masterclass in modern tech leadership.
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