AI Revolution: How Engine Built a Virtual Assistant in 12 Days!
Engine, a rapidly scaling modern travel and spend management platform, has leveraged Salesforce's cutting-edge AI capabilities to transform its operations, moving from manual bottlenecks to an automated, human-augmented support system.
“It's no longer humans versus agents, it's humans with agents. CSAT goes up, costs to deliver go down, customers are happier, we're getting them answers faster. What's the trade-off? There's no trade-off.”
Discover how Engine, a rapidly expanding travel platform, harnessed Salesforce AI to overcome explosive growth challenges. Learn how they built a virtual assistant in just 12 days, transforming customer support and boosting efficiency.
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