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AI Revolution: How Engine Built a Virtual Assistant in 12 Days!

“It's no longer humans versus agents, it's humans with agents. CSAT goes up, costs to deliver go down, customers are happier, we're getting them answers faster. What's the trade-off? There's no trade-off.”

Discover how Engine, a rapidly expanding travel platform, harnessed Salesforce AI to overcome explosive growth challenges. Learn how they built a virtual assistant in just 12 days, transforming customer support and boosting efficiency.

Salesforce AICustomer ServiceDigital TransformationAI ImplementationGrowth Strategy

00:00

Chapter 1Explosive Growth & The Cancellation Crisis

00:15

Chapter 2Why Salesforce is the Seamless Operating System

00:28

Chapter 3Ada's Origin: Building an AI Assistant in 12 Days

00:43

Chapter 4Eva's Impact: Handling 50% of Customer Cases

00:58

Chapter 5The Power of Connected AI: Data 360 & Slackbot

01:21

Chapter 6From 'Is This Possible?' to 'Of Course We Can!'

01:35

Chapter 7Humans WITH Agents: The New Paradigm Shift

01:50

Chapter 8Why Salesforce AI is Mission-Critical for Your Business

TopicsAgentic AI Systems Salesforce AI Solutions Business Growth & Operational Efficiency Customer Experience & Service Salesforce Platform & Development

Links from the creatorSubscribe to Salesforce�s YouTube Channel Learn more about Salesforce

Top Moments

AI collaboration wins!

Humans WITH Agents

AI in less than 2 weeks!

AI Assistant Built in 12 Days

Are you missing this?

Don't Miss Out on AI

AI frees up your team!

Eva Handles 50% of Cases

Seamless operations unlocked!

Salesforce: The Seamless OS

Knowledge at your fingertips!

Slackbot: Ultimate Teammate

Overwhelmed by cancellations?

300 Cancellations Daily

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Engine Fuels Hypergrowth with Salesforce AI, Redefining Customer Support

Engine, a rapidly scaling modern travel and spend management platform, has leveraged Salesforce's cutting-edge AI capabilities to transform its operations, moving from manual bottlenecks to an automated, human-augmented support system.

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